Approving, Declining & Cancelling

outline when you're looking to close out a lodged return, you'll be doing so on the refundid merchant portal you'll have options as to how you'd like to process the return based on if it's a standard or instant return approving and declining will both action different outcomes, so it's important to ensure the correct outcome is selected when processing a return processing a return steps navigate to your dashboard and locate the return you'd like to process once located, click the process button on the far right of the listing if the process button is not visible on your portal, simply click on the row of the return you'd like to process and a slideout will appear after this becomes visible, simply click the process return button in the top right corner once clicked, a pop up will appear to select which items you'd like to approve or decline to choose the processing event for each item, click the dropdown beside the item to view all the different processing options you can view what each outcome means in the what do the different processing options mean? document for standard refunds and store credits, you'll also have the option to adjust the amount that is issued to the customer the amount quoted here will take into account any return charges such as return shipping or restocking fees to learn more about how multi payment method orders are handled, visit the multi payment method refunds guide once the specific outcome has been selected, click process to process and close out the return the processing window closes while the return continues processing in the background you can continue using the merchant portal and track its progress in the processing returns tray at the bottom of the page each message includes the return reference and order number click a message to view the return loop returns open in a new tab successfully processed returns remain visible for 10 seconds, then disappear automatically failed returns remain visible until dismissed click the message to view the return and try again you're good to go after this! once you've followed these steps, the return is processed and closed out