Flows

outline flows allow retailers to build and automate logical rules that align with their return and refund policies using conditions and outcomes, you can ensure all return requests accurately align with your store's return rules note available conditions may vary depending on your ecommerce platform please refer to the conditions docid\ pl6tpiui9aj9pyvgp5fvc guide to confirm which conditions apply to your setup how to create a flow log in to your merchant portal go to settings > flows give your flow a descriptive name so it’s easy to identify its purpose later click + add condition and select the condition(s) that will trigger the flow for more details, see the conditions docid\ pl6tpiui9aj9pyvgp5fvc guide once your conditions are set, click + add outcome and choose the desired outcome for more details, see the outcomes docid 6d4b0yifhxycaqxymuwr3 guide when finished, click save all newly added flows will be automatically activated to disable a flow, you can simply turn it off by toggling the switch you can view all active flows in the "active" tab how to duplicate a flow if you want a new flow that is similar to one you already have, you can copy it instead of rebuilding it from scratch go to settings > flows click the ⋯ menu on the flow you want to copy, then click the duplicate icon the flow editor opens with all of the original flow's conditions and outcomes already filled in, and the name pre set to "\[original name] (copy)" change the name and adjust any conditions or outcomes you need click save to create the new flow a duplicated flow is not created until you click save , and it is always created as a draft — it will appear in the "draft" tab toggle it on when you are ready for it to start applying to returns