Scanning & Processing

outline once you're set up, processing a return takes a few taps scan, review, approve scanning from your stores , tap start processing to open the scanner point the camera at the barcode on the return shipping label (tracking number), or the qr code a customer shows you for an in store drop off you can also tap search manually and enter an order number, rma id, or tracking number if one tracking number covers multiple returns (combined shipping), you can move between them with go to next return processing once a return is found, you'll see the order number, rma id, and return type, plus the full return details from here you can approve all items in one tap, or review items individually approve or reject each item (standard returns can also be cancelled per item), and set a disposition per item if you use dispositions toggle reimbursements for outbound shipping and return shipping where applicable flag or unflag the return if you try to process a flagged return, the app will ask you to confirm first returns that have already been processed can't be processed again the app will let you know if all returns on a label are already done if an integration error occurs while processing, you'll be asked to finish that return on the desktop portal video this walkthrough shows a store team member receipting an in store drop off by scanning the qr code the customer shows them