Welcome to the Refundid knowledge base, your go-to resource for everything related to our platform. This page serves as a central hub for all the information you need to get the most out of Refundid. Whether you're a new retailer looking to get started or an experienced retailer seeking more advanced insights, our knowledge base offers a wealth of resources to help you optimize your Refundid processes. Our team has curated an extensive collection of articles, guides, and tutorials, designed to provide you with comprehensive support and guidance at every step of the way. 

At Refundid, we understand the importance of flexibility and convenience when it comes to managing your refund processes. That's why we offer support for a range of popular e-commerce platforms, including Shopify, Big Commerce, Magento 2, WooCommerce, and custom-built stores. 

While most of the functions, features, and information across these platforms remain consistent, there may be some variations that are specific to each platform. To ensure you have a seamless experience with Refundid, we recommend carefully reviewing the information relevant to your platform within our knowledge base.

Learn how to optimize the refund process with Refundid's comprehensive knowledge base for retailers using popular e-commerce platforms like Shopify, Big Commerce, Magento 2, WooCommerce, and custom-built stores. Find articles, guides, and tutorials to enh

Welcome

How Does Refundid's Instant Refunds Work?

Refundid Help Center

Refundid Knowledge Base

Installing Refundid

Accessing The Merchant Portal

Altering and Customising Your Portal

Setting Up On-Site Display

Test Transaction

Integrations

Going Live

How To Know If Refundid Was Used?

Post Processing

Miscellaneous Features

Shopify Retailers

Setting Up On-Site Messaging

BigCommerce Retailers

Refundid On-Site Messaging

Processing A Return

Magento 2 Retailers

Instant Refunds

Standard Refund Resolution

Standard Refund

Store Credit Resolution

Store Credit

Exchange Fulfilment Location

Exchange

Custom Resolution

Custom

Standard Returns in Merchant Portal Dashboard

Standard Refunds in Analytics Page

Standard Refunds Invoicing

Processing Standard Refunds

Standard Refunds in Customer Dashboard

FAQs About Standard Resolutions

Standard Refunds for Customers

Sample Flows

Standard Refunds in Flows

Standard Returns

Returns Panels

Multi-Country Banner

PDP Messaging

Returns Policy Accordion

Returns Policy Banner

Joint Returns Form

FAQs

Refundid Messaging - Examples

Shopify

PDP (Manual)

BigCommerce Returns Portal (Manual)

Returns Policy (Manual)

BigCommerce

Returns Policy Accordion (Manual)

Magento 2

Refundid Messaging On Your Site (cloned with children)

Dashboard Tabs

Dashboard Columns

Filtering & Exporting Merchant Table

Integration Errors

Main Dashboard

Overview

Processing

Shipping

Customer Returns

Refundid Value

Repurchases

Return Rates

Custom Reporting

Analytics Page

Notifications & Contact

Return Time

Add An Announcement

Order Conditions

Fulfillment

General

Adding A Carrier

Label Generation Methods

Shipping Pricing Adjustments

Label Reference Fields

Child Return Elements

Return Reasons

Order Override

Connect one email to multiple accounts

Users

Conditions

Outcomes

Flows Prioritisation

Popular Flows

Flows

Getting Custom Reports Emailed To You

Fields Available

Reports

Customer Receipts

Product Recommendations

Invoices

Custom Buttons

Branding

Multi-Store Login

Automations

Return Lodged Page

Notifications

Ask Additional Questions

Resolutions

Discounts

Emails

Merchant Portal

Gorgias

Helpdesk

Peoplevox

CIN7

AP21

ERP & OMS

OmniReturns / SEKO

ReturnGO

Loop

Returns Portals

SEKO

Shippo

Easypost

Shipper Integrations

Shopify Accounts

Searchspring

Yotpo

Marketing

Partners & Integrations

Refundid Provided APIs

Webhooks

Models

Initial Redirect

Custom Integration

API Documentation