Custom
1 min
overview custom resolutions allow retailers to offer return outcomes that fall outside of standard refund, exchange, or store credit flows these resolutions are designed for scenarios where the retailer requires a more tailored outcome that may not follow refundid’s standard operational pathways custom resolutions provide flexibility while still allowing returns to be tracked and managed within refundid a custom resolution can be configured to either partially interact with shopify (partial operational resolution), or have no interaction with shopify at all (non operational / no op resolution) this gives retailers the ability to align refundid with external systems, bespoke workflows, or internal processes that operate outside of shopify’s native functionality custom resolutions are particularly useful where the resolution outcome is managed in an external system store credit is issued outside of shopify a retailer has bespoke operational requirements returns need to be recorded but not actioned on the e commerce platform the documents below explain the different types of custom resolutions and how they behave
