Analytics Page

outline the analytics page is a powerful tool for retailers to gain insights into their refund operations it allows them to view detailed matrix and analytics of their refunds, including the total value of refunds approved or declined, total refunds lodged via refundid, and statistics for common return reasons and products the page also allows retailers to export the analytics data for further analysis and reporting this page can be very useful for retailers to keep track of refund operations and improve customer satisfaction the following data is available for retailers to access overview lodged returns, returns by resolution, top returned products, and more shipping number of labels generated, average time to send back returns, and more value impact customer experience time saved, fraud removed, and more customers top returners, most declined customers, and more processing average time to process returns, top decline reasons, and more repurchases (shopify only) repurchases, repurchases within 24 hours, and more return rates (shopify only) return rate, return rate at product level, and more date range the date range component provides a convenient way for you to configure the desired data viewing period the ' past ' option enables filtering based on predefined phases such as 7 days, 14 days, 1 month, 6 months, or one year furthermore, the custom range allows you to freely filter the data by specifying a specific range of dates according to your preferences comparison date range the comparison date range popup allows you to easily compare visible data to another date range being either the previous period or the same time last year utilise this popup to track progress across most metrics within the analytics suite and understand how your returns are performing over time resolution selection select which resolution you'd like to view data from this helps you view more granular return data leave it empty to view data across all resolutions currency break down your return metrics on a per currency basis to view data of different returns based on the currency they were purchased in presentment currency the presentment currency is the currency that is used at the point of checkout this helps break down sales figures without the amounts being converted