Shopify Resolutions
3 min
overview resolutions are the outcomes customers select when lodging a return they define what the customer will receive in exchange for returning their item, whether that is a refund, store credit, exchange, or another configured option within refundid, resolutions are fully configurable and controlled by the retailer you decide which resolutions are available, how they behave, and under what conditions they are offered to customers this section explains how resolutions function specifically within shopify and how refundid interacts with the shopify platform to support them what are resolutions? resolutions represent the final outcome of a return common resolution types include standard refunds instant refunds store credits (gift cards or shopify native store credit) standard exchanges instant exchanges custom resolutions customers are presented with resolution options during the return journey the visibility and availability of each option is entirely at the retailer’s discretion and can be configured using rules, conditions, and resolution settings how resolutions work in shopify refundid integrates with shopify in multiple ways depending on the selected resolution type this includes creating new exchange orders issuing refunds through shopify issuing shopify native store credit creating shopify gift cards applying $0 refunds where required for reporting accuracy adding notes and tags to orders to indicate return activity using shopify’s native return functionality wherever possible retailers can also choose how deeply refundid interacts with shopify, including partial operational or non operational (no op) resolutions where required flexibility and configuration shopify resolutions are designed to be highly flexible retailers can choose which resolutions to offer configure shipping costs and deductions enable or disable instant products set bonus credit rules configure exchange pricing logic apply resolution rules and exclusions this flexibility allows retailers to tailor the return experience to suit their operational model, customer expectations, and risk profile
