Order Override

outline order overrides can come in handy when you want to give certain customers flexibility with their return, even if they don't meet the usual requirements it allows you to bypass existing return restrictions order overrides offer two options extend the return time for a specific order, providing an additional timeframe for returns turn an order from fully excluded to not excluded at all it's important to note that if a retailer has conditions set up to hide return options instead of outright excluding an item from being returned, this feature won't be useful overrides are only useful when you want to turn something from full non returnable to returnable to support the above case, you'll need to use flows steps click on settings and then click on overrides click add override type in the order number , the email associated with the order you can choose to give extra time for an order to be returned and remove exclusions that prevent items from being returned to add the override, click on the ' save' button once you have applied the order overrides, you will be able to view all the existing overrides, including the order number and the adjustments you made these adjustments may include the additional number of days allowed for return submission and whether any previous exclusions were bypassed