Order Override

outline order overrides can come in handy when you want to give certain customers or orders the option to get a refund, even if they don't meet the usual requirements it allows you to bypass the restrictions and grant refunds to eligible recipients order overrides offer two options the first option is to extend the return time for a specific order, providing an additional timeframe for returns the second option is to enable a refund for an order that was excluded and initially deemed ineligible for a refund this allows the order to be refunded despite the initial exclusion steps to add an order override click on settings and then click on overrides click ' add override ' type in the order number , the email associated with the order you can choose to give extra time for an order to be returned and remove exclusions that prevent items from being returned to add the override, click on the ' save' button once you have applied the order overrides, you will be able to view all the existing overrides, including the order number and the adjustments you made these adjustments may include the additional number of days allowed for return submission and whether any previous exclusions were bypassed