Refundid POS

outline refundid pos is refundid's in store returns experience it runs in the refundid app on a tablet at your counter, and lets your store team take a return from a customer standing in front of them find the order, select the items, choose the resolution, build an exchange, and take payment for anything the customer owes it's the same returns engine your online customers use, so the resolutions, return reasons, flows, fees and restocking rules you've already configured all apply what changes is who is driving it your team, in the app, with the customer and the goods present where it lives refundid pos sits alongside refundid scan docid\ kdxgb6h0uydkfaiwg9jzl in the same app tapping returns in the bottom bar gives your team both lodge return for customer create a new return at the counter that's refundid pos process return for customer receipt and process a return the customer already lodged online, by scanning their label or qr code that's refundid scan one app, one login, both halves of an in store returns desk what you can do at the counter look up any order by order number, email, phone number or customer name lodge a return for the items in front of you, with return reasons and restock locations split one return across multiple resolutions refund some items, exchange others build an exchange from your live product catalogue, including swapping sizes and colours take payment from the customer for the difference on an exchange, without handling their card lodge the return for later processing, or lodge and process it on the spot getting started getting started in the app docid\ x5gxdfio4mbylvgusiv1rlodging a return at the counter docid\ hlewpie5h67ohteexxjacexchanges at the counter docid\ gnrthtw4cmyvaswavhouk taking payment for an exchange docid\ vhkackocssvbh9s5kvwtgafter the return is lodged docid\ dnxe9kncxcpzsson2wl4k how it relates to your other return methods the same lodgement flow is available in your merchant portal on a desktop, for phone and email enquiries rather than counter traffic see lodging a return for a customer docid 0fdcgvtni w780t93e9xr if instead you want customers to lodge their own return online and simply drop the parcel at one of your stores, that's drop off in store docid\ okielfbgggkcqy1mf3buo a different flow, where your team receives a return the customer already created