Keep Item

overview this section demonstrates the keep item flow when enabled, customers may be allowed to lodge a return receive a resolution keep the item this is commonly used for low value items or faulty claims the customer journey the customer looks up their order on your returns portal and selects the item(s) and return reason(s) they choose their resolution as normal where the return qualifies for keep item, the customer is told they don't need to send the item back no return method or label step the resolution is processed per your setup, and the customer keeps the item \[video placeholder keep item customer journey]