Setting Up Access

outline the merchant users section makes it easy for other users to be added to your merchant portal by adding a user, they'll have access to view all incoming and processed returns as well as process returns within the portal this feature is suggested if multiple people are required to use the refundid portal if a retailer wishes to connect one user to multiple portals, they can reach out to their account manager for assistance setup navigate to settings and select users click on ' add user ' and enter the user's details, including their email and password afterward, click ' save ' to confirm the changes to remove an existing user, simply click on the bin icon associated with their account accessing the portal to access the portal, the user will need to visit the below url https //store refundid com/ https //store refundid com/ once they've entered in their email, if an account exists, it will prompt the user to enter in a password if you're unsure what the password is, click forgot password and progress through the respective steps