Lodging A Return For A Customer

outline your team can lodge a return on a customer's behalf directly from the merchant portal useful for phone or email support cases, or for in store situations where the customer hasn't used the returns portal steps open lodgement from your merchant portal search for the customer's order select the items being returned and their return reasons choose how the items are coming back (see below) if it's an exchange, select the exchange items review the breakdown and submit choosing a return method after selecting items you'll be asked how the customer is returning them no return shipping needed the default the customer is with you in store, or you already have the items in your warehouse nothing to choose; just continue ship with a label generates a return shipping label using your configured shipping services, emailed to the customer when the return is lodged the label cost is deducted from the customer's refund, and the pickup address can be edited before you continue the order needs the customer's first and last name to generate a label other return methods any of your other active return methods, such as the customer posting it back themselves with the same handling fees that apply in the customer returns portal \[image placeholder return method selection dialog] lodge vs lodge and process on the summary step you can choose how the return is created lodge creates an open standard return that lands on your dashboard to be processed later for example, once the items arrive back lodge and process creates the return and processes the resolution immediately there's also a skip processing resolution option, which processes the return without performing the resolution on your ecommerce platform use this when the refund or exchange has already been handled outside refundid using this in store the same flow runs in the refundid app on a tablet at your counter, where your team can build an exchange from your live catalogue and take payment from the customer for the difference in the app it's the lodge return for customer option on the returns tab see refundid pos docid 3zbl0tuu6w6cqdiupgkbj