EU Right Of Withdrawal

outline for retailers selling into the eu, refundid supports the eu right of withdrawal (directive 2023/2673) this gives customers a dedicated withdrawal flow that meets the directive's requirements, separate from your normal returns experience how it works your store gets a dedicated withdrawal link that you can share with customers or link from your site (for example, from your terms or withdrawal policy) when a customer lodges through the withdrawal flow the return uses a single fixed "eu withdrawal" reason no return fees or extra questions are applied outbound shipping is always reimbursed to the customer a withdrawal statement is recorded against the return for your records withdrawal returns are flagged on your dashboard so your team can identify them configuration eu withdrawal is enabled on your account by refundid contact your account manager to turn it on once enabled, you'll find your shareable withdrawal link in settings > general you control which of your resolutions are offered on withdrawal returns via a per resolution toggle under settings > resolutions