Accessing Your Dedicated Customer Link

outline once you've completed onboarding, you'll be assigned a dedicated customer landing page this will be where customers can begin their return this dedicated page will also be white labelled depending on how you've set it up to help keep the user journey as synchronised as possible to your existing customer journey where to find when you progress through the onboarding flow, you'll be presented with your dedicated url at the end of the flow this link will be where customers can go to in order to start their return faqs can i change my url? urls can't be changed on your end if you require the url to be changed, please reach out to merchant support i lost the url, where can i find it? on your dashboard, you'll see a button that says portal on the bottom left click this in order to be redirected to your customer portal does a customer need to use this url to start their return? nope! customers can also head to https //portal refundid com/query order https //portal refundid com/query order and select your store from the dropdown of stores in order to start their return