Multi Resolution

overview this section demonstrates how customers can select multiple resolutions within a single return for example refund one item exchange another receive store credit for a third this provides flexibility for customers and allows retailers to manage complex return scenarios within one lodgement the customer journey the customer looks up their order and selects all the items they want to return in one go for each item, they choose the resolution they'd like for example, a refund for one item and an exchange for another they select a single return method for the lodgement, so everything ships back together the summary shows the combined breakdown across all resolutions before they confirm the return appears on your dashboard as one lodgement with each item's resolution shown against it \[video placeholder multi resolution customer journey]