Store Credits

overview store credit is a resolution that allows you to return value to customers without issuing a cash refund it’s commonly used to retain revenue, encourage repeat purchases, and provide customers with a faster and more flexible alternative to refunds refundid integrates directly with shopify to issue and manage store credit, while also supporting alternative credit methods for retailers who manage credit outside of shopify store credit can be customised to align with your operational needs, customer experience, and commercial strategy how store credit works in shopify when a return is approved with store credit selected refundid issues credit based on the configured store credit resolution by default, this credit is issued as a shopify gift card the gift card is created in shopify and emailed to the customer the credit can be redeemed online using the customer’s email address store credit issued through refundid uses shopify’s native gift card functionality, ensuring compatibility with checkout, reporting, and customer accounts when a store credit is issued, the item that is returned is also removed from the order in shopify this is done by issuing a $0 refund against the items being returned store credit configuration options refundid provides a range of configuration options for store credit, including shopify gift cards default store credit method using shopify’s native gift card functionality alternative credit methods issue store credit via external platforms instead of shopify bonus credit offer additional value (percentage or fixed amount) on top of the return value to incentivise store credit selection gift card expiry dates set custom expiry periods for store credit issued through refundid each of these options can be configured per resolution, giving you fine grained control over how and when store credit is issued what this section covers the store credit documentation walks through issuing store credit as shopify gift cards using alternative store credit platforms offering bonus credit incentives setting expiry dates for store credit understanding how store credit appears in shopify reporting this section is designed to give both a high level understanding and the practical steps needed to confidently use store credit as part of your returns strategy