Standard Returns

overview standard returns are retailer controlled returns where resolutions are processed only after approval this is the traditional return structure, enhanced with flexible resolution and flow configuration how the customer journey works at a high level customer lodges the return they select a resolution (refund, exchange, store credit, etc ) they select a return method the item is sent back the retailer reviews and approves the resolution is processed the experience customers see is driven by your configured resolutions flows return methods what this section shows the videos in this section demonstrate lodgement experience resolution selection customer communications reviewing these ensures your return policy aligns with what customers actually see