Return Reasons

outline return reasons groups are set up to ask your customer why they're choosing to return a particular item you have full customization on what reasons are displayed to your customers and in what order they're displayed return reasons can also entail return fees in the instance that a particular reason for returning leads to the customer getting charged to lodge a refund (i e restocking fees) all return reasons are updated in real time so in the instance a change is made, it will be automatically reflected over to your customers retailers can arrange return reasons in groups, enabling them to have multiple sets of reasons that can be used based on the situation being able to show different groups of return reasons is valuable for retailers, especially when they have unique reasons for specific occasions or products the " default " group is the one that will be shown to all customers unless the retailer has set up a flow to display a different return reason group based on certain conditions during the onboarding process, the initial ' default ' group will be set up and configured steps to create a new return reason group, access the settings and locate the return reason section click on " add group " enter the desired name for the group and, click " add return reason " a popup window will show up, giving you the option to customize the details of the return reason you can enter the name of the return reason, such as 'faulty', 'change of mind', 'too big', and so on additionally, you can indicate whether there are any extra fees linked to this particular return reason, like a restocking fee additional return settings this feature enables you to block customers from using refundid when they select a specific return reason and instead redirect them to a different url return shipping conditions retailers have the ability to override the shipping price for specific return reasons by assigning a shipping price to a return reason, you can adjust the return shipping price accordingly based on the chosen reason for instance, if your default return shipping price is $10, but you wish to charge $12 for the "change of mind" return reason, you can easily configure this price within the return reason pop up child elements a child element serves as an extension to the primary return reason, acting as a subcategory that enables capturing more detailed information it also allows customers to specify the main return reason with an additional sub reason furthermore, the child elements provide the option to include a note, where customers can provide additional information about the reason for the return to add a child element please refer to the guide below child return elements docid\ iidmyzqafcx93i oqtq3r