Label Reference Fields

outline each return label will have a field where custom metadata can be passed in this will then be printed on the label for reference at the time of return delivery by default, this field will contain the customer's order number as well as their return resolution examples see examples below for different carriers (these are not the only couriers where this is supported) australia post dhl express usps nz post adjusting this information the custom label metadata can be adjusted on a per return basis this can be set up using the refundid flow feature (learn more about flows here) when creating a flow, the outcome will need to be set set the return label reference to the text box below the dropdown is where you can enter in the information you'd like to be added to the label reference field you can add in plain text or a dynamic variable that will adjust on a per return basis it's important to note that the reference fields can have a max of 40 characters if the text extends past this length, it will be automatically cut short see below for information on the dynamic variables return reason these are the return reasons of all the items in the return order number the order number of the return this will match what was entered in by the customer when searching for their order resolution the selected resolution by the customer when making their return this will be the internal name of the resolution number of items the number of items attached to the return lodgement this can be used to work out how many items you're expecting to receive back rma id a unique id for the return this can be used as an alternative to the order number to help unique the return