Standard Refunds in Flows

outline retailers have the ability to fine tune their return policy for maximum effectiveness by utilizing the flows feature this feature allows you to specify the variables and conditions under which standard resolutions are offered to customers when they request a refund for instance, sellers can configure that standard or custom resolutions are only made available based on factors like the return timeframe, shipping cost, location, and more how to use flows to control standard resolutions? navigate to the flows feature and set up the condition you want to use as the basis for your desired outcome once the condition is met, the result, which includes excluding a particular standard resolution, will be triggered if you are not familiar with the flows feature, check flows docid 0bjbuxszq nanorkf9j5e article to learn how to configure conditions and outcomes once you've configured the condition, proceed to set up the outcome go to the outcomes list and select 'hide return options name ' from the associated dropdown menu , pick the resolutions you intend to exclude by ticking the tickbox next to each resolution these resolutions will be the ones you previously configured on the resolutions page after adding the resolutions, click ' save ' example in the following scenario, a retailer intends to adjust its return policy by removing the exchange option for all orders placed within a specific date range the selected condition for this adjustment will be the desired date range in the outcome section, the retailer selects the 'exchanges' resolution to be excluded as a result, if a customer places an order between 20/12/23 and 01/02/2024, they will not see the exchange resolution as an option when requesting a refund condition outcome