Shipping

outline within the shipping page, you can set up your store's return shipping information including your return address, default product weights, and available carriers this is used in order to help customers get their returns back to you return shipping address the return shipping address dictates where your returns will be sent back to return labels will be generated to be sent back to this location and if a customer does not receive or purchase a return label, they'll be provided this return address to manually get their items back to you ensure your address is entered correctly to make sure returns get back to you successfully multiple shipping locations retailers have the ability to add multiple shipping locations for their returns destination this feature is useful when there are multiple facilities, such as various stores or warehouses, responsible for processing refunds through your merchant portal, you can add and configure multiple shipping locations, and configure them with flows based on certain conditions this ensures that customers receive the correct shipping label with the correct return address for a smoother and more efficient return process to add another address, simply click on ' add address ' and enter the address details when adding an address, you'll come across a toggle that lets you designate it as the primary address this is the address that will be shown by default on the return label the secondary address will only be displayed when you configure a flow with an outcome that adjusts the address reuse tracking the reuse tracking feature lets customers use the same return slip for multiple returns if they're made within 3 days of each other the customer will be prompted with this option when lodging any subsequent returns there is currently no limit on how many returns a customer can combine together to learn more, read the combining shipping section below include printable receipt this feature will add a receipt to the shipping label that the customer has received so that they can print it and include it in the return package post purchase label post purchase label allows you to provide customers with an alternative location to purchase a return label if they don't do so through the refundid flow simply paste the return label website url and click save weights under the weights section, you can set a default product weight to be used for return label generation the provided weight will only ever be used if there is no weight attached to the product getting returned combining shipping customers can combine their returns and send back one package using the label they previously received if they haven't shipped back their previous return yet shoppers will have 3 days after their first refund is lodged to utilize this feature for any subsequent returns customers will have the option to select " combine shipping labels " when lodging another refund, instead of receiving a new label in the instance the customer does not want to combine their shipping, they can select the " receive a new label " option to receive a new label retailers can view the list of order numbers that were combined while processing a refund in the merchant dashboard when a refund contains more than one order, a combined shipping icon will appear next to the order, to indicate the combined shipment when a combined shipment is lodged, the refund line on the dashboard will display the following icon to configure this setting, simply turn on the reuse tracking switch in the shipping settings please note when the combining shipping feature is turned on and used, refundid will not regenerate the label for the customer with adjusted weights or information they'll be required to send their return back with their original label this feature works best if your return shipping rates are fixed irrespective of how many items are sent back at once