Store Credit

overview shopify native store credit uses shopify’s built in store credit functionality instead of gift cards unlike gift cards, native store credit is refunded directly against the order and applied to the customer’s account balance how it works in shopify when shopify native store credit is used refundid issues a refund directly in shopify the refund type selected is store credit the funds are added to the customer’s account balance this is not a $0 refund the order is refunded normally, but instead of returning funds to the original payment method, the value is redirected into shopify’s store credit ledger customer account & currency handling store credit is attached directly to the customer’s shopify account is recorded in the currency of the original order allows customers to hold balances in multiple currencies if applicable the store credit entry clearly indicates that it originated from a refund, making attribution and tracking straightforward shopify reconciliation logic from an analytics perspective the refund is recorded as a refund against the order the corresponding store credit is recorded within shopify’s store credit gl this makes reconciliation simpler than gift cards because the refund and store credit movement are directly linked reporting clearly shows the movement from sales into store credit store credits appear in shopify analytics under their own ledger category, allowing retailers to track refund to credit conversions outstanding store credit balances redemption behaviour key differences gift card vs native store credit feature gift card native store credit uses $0 refund yes no attached to order no (notes only) yes attached to customer yes yes separate gift card sale recorded yes no native shopify ledger no yes