Gift Cards

overview when using the gift card resolution, refundid issues store credit in the form of a shopify gift card this method uses shopify’s gift card functionality rather than shopify’s native store credit ledger how it works in shopify when a gift card resolution is approved refundid issues a $0 refund against the returned items in shopify a new shopify gift card is created for the approved amount the gift card is automatically emailed to the customer the gift card is tied to the customer’s account, but due to shopify limitations, the gift card cannot be formally attached to the original order the only linkage between the original order and the gift card is notes on the gift card internal references added by refundid shopify reconciliation logic from a reporting perspective the $0 refund marks the items as returned in shopify no funds are reversed, but shopify records the return the newly issued gift card creates a gift card sale this creates a reporting effect similar to a “u turn” the value leaves the original order (via $0 refund marking items returned) the same value is reintroduced into shopify as a gift card liability this ensures sales are not doubled the return is recorded the store credit is properly tracked gift cards sit as a liability until redeemed