Non-Shipping Return Methods

overview non shipping return methods are alternatives to traditional return shipping labels instead of generating a prepaid return label, these methods allow customers to select alternative next steps as part of their return journey they define what happens after a resolution is selected, without requiring refundid to provide a shipping label non shipping return methods give retailers flexibility over how items are returned, or whether they are returned at all what is a non shipping return method? a non shipping return method is an option presented to the customer that determines how the return will be handled, other than via a refundid generated shipping label examples include i’ll return it myself (customer organises their own label) drop off in store keep the item these methods sit alongside resolutions and allow retailers to control the physical next steps of the return default method all retailers start with a default non shipping return method “i’ll return it myself” this method allows the customer to organise their own return shipping provide their own tracking number (if required) this method can be disabled if needed customisation & visibility retailers can rename non shipping return methods to suit their branding control which customers see which method use flows to determine when methods are shown or hidden configure whether tracking upload is required non shipping return methods can be displayed by default or conditionally, depending on your configuration how they work with instant products if a non shipping return method is selected the standard tracking timeframes apply customers typically have 3 days to upload tracking , if required additional time and fee logic may apply depending on your instant configuration retailers can also choose whether instant products remain available when a non shipping method is selected