Resolutions

outline the resolutions page allows you to provide customers with return options that are not instant, such as exchanges, refunds, or store credits you can configure two types of resolutions integrated resolutions – connected directly with your ecommerce platform custom resolutions – standalone options that do not integrate with your ecommerce platform these standard resolutions give customers alternatives when they are either not eligible for instant returns or prefer a different option from this page, you can manage your resolution settings, including adding, editing, deactivating, or removing them standard resolutions standard resolutions are white labelled options available to customers customers see them as part of your store’s return process refundid branding is not displayed when customers select these options there is no refundid sign up experience for these resolutions unlike instant returns enabling standard resolutions by default, standard resolutions are enabled for your store go to settings → resolutions section if you cannot find this section, contact merchant support or your account manager when enabled the standard refund option will appear beneath the instant refund option you can toggle this option on or off at any time to edit a resolution, click the three dots below the toggle and select modify next steps once standard refunds are configured, you can set up additional resolutions such as exchanges and store credits this section of the documentation will guide you through the full resolutions tab and explain each setting available