Price-Drop Protection

outline price drop protection lets customers claim back the difference when an item they purchased drops in price instead of the customer buying the item again at the lower price and returning the original, they simply claim the difference price drop protection is available for shopify retailers and requires the order to have checkout+ purchased on it how the customer claims the customer looks up their order on your returns portal as normal if their order has an eligible price drop, they're offered the choice between making a return or claiming the price drop they review their claim the original item price, current price, and claimable difference per item the payout goes to their original payment method or store credit, and they receive a confirmation with a claim reference controls price drop protection is configured by refundid, including the claim window (how long after purchase a claim can be made) minimum and maximum claim amounts an overall cap on claims across your store whether payouts are forced to original payment method or store credit you can also exclude specific items from price drop protection using the disable price drop protection eligibility outcome in flows to get set up or adjust your configuration, contact your account manager