Deep Link

outline refundid’s deeplink feature allows you to prefill customer details (email and order number) directly into the refundid portal this bypasses the initial “enter email and order number” screen, offering a smoother, faster experience for customers this feature is particularly useful if you are recreating the refundid order lookup modal directly on your site linking from a customer account page or order history section looking to reduce customer friction and support queries url format the deeplink uses query parameters to pass customer data into the refundid portal the structure is as follows https //portal refundid com/stores/\[store name]?email=\[customer email]\&ordernumber=\[order number] where \[store name] is the store name used during refundid onboarding (this is case sensitive and should match your portal setup) \[customer email] is the customer's email address \[order number] is the order number as passed by your ecommerce platform (including any relevant prefixes/suffixes) always url encode these parameters to prevent issues with special characters best practices use https when linking to the refundid portal url encode all parameters to ensure compatibility across browsers and devices validate email/order number formats before generating the link store names are case sensitive double check for typos