Downloading The App

outline refundid scan is part of the refundid mobile app, available on ios and android steps download the refundid app from the app store (ios) or google play (android) log in with the same account you use for the merchant portal tap returns in the bottom bar if your account has access to process returns, you'll be asked what you'd like to do tap process return for customer you'll land on your stores , showing the stores you can process returns for the other option, lodge return for customer , is refundid pos docid 3zbl0tuu6w6cqdiupgkbj creating a new return for a customer at your counter rather than processing one they already lodged the i'm making a return for myself link at the bottom takes a staff member into the normal customer returns flow for their own order if you see a message that refundid scan is not enabled, reach out to your account manager or merchant\@refundid com mailto\ merchant\@refundid com to have it turned on if a team member can't access the flow, check they've been added as a user with returns access under settings > users