After The Return Is Lodged

outline a counter return is an ordinary refundid return once it's lodged it appears on your dashboard alongside your online returns and behaves the same way on the final screen the last step of the flow confirms what was lodged and gives you the payment section , where the customer still owes something on an exchange see taking payment for an exchange docid\ vhkackocssvbh9s5kvwtg the return information , where you chose to lodge and process, showing the resolution that was performed back to incomplete lodgements , where the return had more than one resolution and one is still to be lodged lodge another return , which resets the flow for the next customer while keeping your store location selected on your dashboard the return shows on your main dashboard docid\ l3aobnbvecnqicxa7dxuv with lodged status, where you chose to lodge only ready to process once you're happy with the goods awaiting payment , where the customer still owes the difference on an exchange closed , where you chose to lodge and process the event log docid\ tuhxiv6qni8vt4hrzqvh on the return records that it was lodged by a member of your team and which user did it, so counter returns are auditable emails to the customer the customer receives the same emails as they would for a return they lodged themselves, following your email docid\ oowvqtv2wup6bgz7i0oxw configuration where they owe money on an exchange they also receive an email carrying the payment link, so they can pay after leaving the store reporting counter returns appear in your reports docid\ hu6vfhyjb78bmj2f1pebb and analytics docid\ wvwbb4vojxqsizz sejur alongside online returns, and can be told apart by the fact they were lodged by a user rather than a customer exchange upsell revenue collected at the counter reports the same way as online exchange revenue see upsell revenue docid\ okneinqm xiavgzpcq g3