Resolutions

outline the resolutions page enables you to provide your customers with the option to lodge refunds that are not instant, such as exchanges or standard returns you can either offer standard returns or create custom ones these standard resolution choices will be accessible to customers who prefer an alternative to instant refunds or are ineligible for them using this page, you can manage your standard resolution options by modifying, removing, deactivating, or introducing new ones standard resolution once this feature is enabled, the stanard refund option will appear under the instant refund option you can activate or deactivate this option by toggling the switch if you wish to make changes, click on the three dots located beneath the toggle here, you can modify the display name that customers will see when selecting this resolution and edit the description that explains this outcome further down the page, you can edit the content of the ' next steps ' page that your customers will view after they request a refund you can also set up the notifications they will receive when initiating standard returns how to create another standard resolution? once you've entered the resolutions page, click the ' add resolution ' button from the corresponding popup, choose whether you want to add a standard refund or a custom resolution in brief, the standard refund enables users to return items and receive a refund only after it's been reviewed and approved this return process is automated and seamlessly integrated with refundid on the other hand, custom resolutions let you display any resolution option you prefer, but they don't involve refundid's automated processing instead, these custom resolutions must be manually managed by the retailer once you've selected the type of resolution, configure the following internal name the name for store use only, not visible to customers it helps retailers keep track and differentiate it from other options display name the title customers will see when they pick refund options it should be easy to understand, like 'standard return' or 'exchanges ' description a short description customers can read about what happens with a standard return for instance, 'you'll receive your money within 7 10 business days ' the second part of this page involved choosing what the next steps are for your customers after they've selected this outcome please refer to the following guide to learn how you can edit the next steps that are shown to customers return lodged page docid ebshxx re33jct0bd 5q