Standard Returns
Standard Refunds in Flows
Sample Flows
2 min
outline the below flows will provide you with a clearer understanding of how you can leverage the flows feature to create various return policies this is done by adjsuting the resolutions you present to your customers based on different conditions excluding certain resolutions based on products in the example below, we can see that the seller doesn't want customers who bought hoodies and jackets to be able to request an instant refund first, the retailer established a condition in this scenario, they based their flow on the product tags any products with the specified product type associated with them in the ecommerce platform, will not be eligible for an instant refund next, they set up the outcome , which removes the instant refund option from the flow when the conditions are met so now, the result is that when a customer requests a refund for any items with these specific tags, they won't be eligible for an instant refund excluding certain resolutions based on days since purchase in the example below, we can see that the seller doesn't want customers to be eligible for an instant refund for the first 3 days after their order was purchased first, the retailer established a condition in this scenario, they based their flow on the days since purchase condition if the number of days since the purchase is less than 3 days, the customer will not be eligible for an instant refund next, they set up the outcome , which removes the instant refund option from the flow when the conditions are met as a result, if a customer requests a refund for any items within the first 3 days after placing their order, they will not qualify for an instant refund
