Setting Up A Non-Shipping Return Method

overview non shipping return methods are currently enabled by refundid to activate or configure a new non shipping return method, retailers must contact their account manager or merchant support once enabled, the method can be controlled using flows available methods 1\ i’ll return it myself (provide own label) this method allows the customer to organise their own return shipping label provide their own tracking number (if required) retailers can configure whether tracking upload is mandatory what happens if tracking is not uploaded within the required timeframe whether instant products remain available when this method is selected the backend may refer to this as “provide own label,” but retailers can customise the customer facing name this method is enabled by default but can be disabled if not required 2\ drop off in store this method allows customers to return their items directly to a physical retail location instead of shipping them retailers can configure which customers see this option (via flows) whether it is shown by default or conditionally what instructions are displayed to the customer the locations available when selected no shipping label is generated the customer is instructed to visit a store location the return is processed in line with the retailer’s in store return workflow note in store flows may require additional operational setup depending on your internal processes visit our in store section to learn more 3\ keep the item this method allows the customer to keep the item without returning it it is typically used for faulty or damaged goods low value items situations where return shipping is not economical when selected no shipping is required the resolution is automatically approved the return is completed immediately important as soon as a keep item return is lodged, the resolution is approved instantly it is strongly recommended to configure an “in review” state using flows before approval to prevent misuse keep item should always be controlled carefully using flow logic (for example, only showing for specific return reasons such as faulty) using flows with non shipping methods flows can be used to show or hide methods based on return reason restrict methods by product, tag, or condition control eligibility for instant products for example show “keep the item” only when return reason = faulty hide “i’ll return it myself” for high value items only show in store drop off in certain regions non shipping return methods rely heavily on flows for correct behaviour before going live, ensure your flow logic aligns with your intended customer experience