Non-Shipping Return Methods For Instant Returns

overview when instant refund or instant exchange is enabled, non shipping return methods require additional consideration each non shipping method interacts differently with instant timelines i’ll return it myself (tracking required) if the customer selects i’ll return it myself and tracking upload is required the customer has 3 days to upload a tracking number if tracking is not uploaded within this timeframe grace periods and fee logic may apply the return may be declined instant funds may be reversed this mirrors the same accountability structure as label generated returns, but the responsibility sits with the customer to provide valid tracking retailers can choose whether instant remains available when this method is selected drop off in store if the customer selects drop off in store the customer has 7 days to drop the item off in store this is similar to the 7 day first scan requirement for shipped returns if the item is not dropped off within the required timeframe, the return may be declined further operational detail can be found in the in store return methods section keep item if the customer selects keep item no shipping is required no tracking deadlines apply the resolution is approved immediately (unless an in review state has been configured) keep item does not interact with tracking timeframes important considerations instant eligibility rules still apply time based rules differ depending on the selected return method reversals may occur if requirements are not met flows should be used to control visibility and instant eligibility per method retailers should carefully align instant logic with non shipping return methods to ensure compliance with their return policy and operational capacity