Outcomes

outline outcomes define what happens once the conditions of a flow are met in other words, they’re the actions applied to the return request after the trigger is activated available outcomes return reason group is – display a specific return reason group to the customer for the product or order return reason groups can be set up in the return reasons section of your portal fix shipping price to – set a specific return shipping fee based on the conditions defined the fixed amount option will adjust the shipping price to a set amount, whilst additional amount will allow you to set a % of the returned items that you'd like to add on top of the base shipping price for example, if you wanted to charge a $10 fee + a 10% restocking fee, you'd use the additional amount option the apply to label purchases checkbox makes this adjustment to return shipping options where a label is issued to the customer after the apply to handling fee checkbox makes this adjustment to non shipping return options where a label is not issued to the customer to learn more about non shipping return options, view the shipping section make not returnable due to – prevent certain products or the entire order from being eligible for return increase return time by/to – extend the return window by a set number of days or to a specific date hide return options – hide selected resolution types so they are not displayed to customers add banner to item – show a banner message on individual items in the return selection page set return address to – change the default return address provided to customers alternative return addresses will need to be set up in the shipping section for this outcome to work show discount code – display a specific discount code to customers at the end of the return process hide shipping carriers named – exclude specific shipping carriers from being displayed to customers mark return as in review for resolutions – place the return into a review state , requiring manual approval before a label is issued set the return label reference to – customise the reference field on the return label by default, this includes the resolution and order number fix resolution price to – adjust the return shipping fee for a specific resolution type, allowing different pricing by resolution make tax non refundable – exclude tax from the customer’s return amount auto select no label – skip the label generation step by default and automatically select “no label” set restocking location to – assign a default restocking location for returned items (this can still be overridden when processing the return) hide/show non shipping return methods conditionally hide and show non shipping return methods such as 'i'll return it myself' or 'keep item' outcomes override resolution settings adjust the settings associated with a specific resolution such as auto approval event, outbound shipping rate, whether the resolution is auto selected for the customer and more using outcomes with shipping method conditions a shipping method condition is checked after the customer selects a shipping option or non shipping return method outcomes applied earlier in the journey may not be affected by a condition group using shipping method compatible examples include hiding a resolution for a selected carrier, placing returns using a selected method in review, overriding resolution settings, showing a discount code, or setting a restock location the portal warns when a selected outcome may not be affected by a shipping method condition you can still save the flow because another condition group can trigger it when any condition group triggers, all outcomes in the flow are applied for fix resolution shipping price to , a non shipping return method has no resolution shipping price to override, so that outcome has no effect for the selected non shipping method multiple outcomes you can assign more than one outcome to a single flow when the flow is triggered, all outcomes attached to it will apply simultaneously