Return-Blocking Reasons

outline return blocking reasons allow you to designate a reason or multiple reasons that when chosen, will prevent the customer from using refundid instead, the customer will be displayed with a popup advising them to visit an alternative page which includes a button that hyperlinks to that alternative page an example of where this feature may be used is in the instance that you required customers to reach out to you regarding a faulty item prior to them lodging a return for it this block applies to the customer return portal only when your team lodges a return on a customer's behalf — from the merchant portal or at the counter with refundid pos — a blocked reason can still be selected, because the customer has already reached you directly steps when adding a return reason, activate the ' block refund' feature, select whether to add a redirection url for customers who are blocked and then click save