Shipping Insurance and Carbon Offset

outline this feature enables customers to purchase return shipping insurance for any carrier used to return within australia, providing coverage for their packages in the customer flow, when a customer clicks on 'get refundid,' a popup will appear, prompting them to choose whether they'd like to include insurance and a carbon offset with their return faq how do you offset my return shipment? first, we'll figure out how much carbon your return shipment emitted by using the tracking number then, we partner with high quality environmental projects to either stop or remove carbon emissions, while also restoring habitats and ecosystems what does my insurance cover? insurance purchased through refundid will cover you financially, in the instance your return shipment falls into the category of lost in transit this means that if your return shipment is lost in transit, you will not be at risk of your return being declined and your funds being reversed to learn more about how we define lost in transit, please read further below what do i need to do if i’ve purchased insurance and my return shipment has been marked as lost in transit? nothing! we’ll automatically ensure your return is closed out and that there’s no risk of your funds being reversed how do you know if my return has been lost in transit? lost in transit occurs when a return shipment is classified as in transit however has not received an updated scan within 10 days or more do i need to purchase shipping through refundid to be able to purchase shipping insurance? no if you manually provide a tracking number on refund for a return shipment you purchased external to refundid, you will be given the opportunity to purchase insurance for that return shipment retailers are not responsible for shipping insurance and carbon offset costs; instead, refundid covers the expenses when a customer buys shipping insurance and qualifies for coverage