What Do The Different Decline Options Mean?

outline when rejecting or declining a refund, you will be presented with various declined reasons to choose from these declined reasons are the options that you can select to provide the customer with a clear explanation for why the refund request was rejected or declined explanation you can select a parent reason and then further refine it by choosing a child reason additionally, if necessary, you can add a note to provide additional context or details regarding the reason for declining the refund the declined reasons are didn't follow policy sent back used item sent back sale item sent back damaged item other forms of not following policy didn't send back item / item never received dishonest use of platform sent back empty package didn't send back the correct item other forms of dishonesty refused refund didn't want a refund anymore advanced cancelled lost in transit double refund this can happen if you provided the customer with an additional refund or store credit prior to checking the refundid portal selecting this will retrieve the funds originally paid other the 'other' choice enables you to provide a different reason for the decline in case the provided options are not suitable