Approving & Declining

outline each return on the refundid dashboard is required to be approved or declined once they've been received back and reviewed by clicking the process button, users will have the ability to process and close out any return by approving or declining the items within the rma processing a return steps navigate to your dashboard and locate the return you'd like to process once located, click the process button on the far right of the listing if the process button is not visible on your portal, simply click on the row of the return you'd like to process and a slideout will appear after this becomes visible, simply click the process return button in the top right corner once clicked, a popup will appear to select which items you'd like to approve or decline to choose the processing event for each item, click the dropdown beside the item to view all the different processing options in the instance approved is selected, you'll have the option to restock the item back to your platform's native inventory if you're looking to decline an item, simply select one of the visible decline options an advanced processing event is for more intricate & specific scenarios and will reverse the refund with alternative messaging sent to the customer once the specific outcome has been selected, click save to process and close out the return general decline options there are a variety of different reasons a return can be declined within the merchant portal below outlines each decline reason and explains in what context it should be selected didn't follow policy this decline reason should be used when the is not being approved due to it not following your returns policy for example, this decline reason could be selected if the customer sent back a sale item or an item without the original tags (assuming these conditions were outlined in your returns policy) dishonest use of the platform this decline reason should be used if the customer attempted to use refundid in a dishonest way there are a wide variety of reasons a refund could be considered dishonest examples of this occurring could include the customer sending back an empty box or nothing at all other this decline reason should be used when the reason for decline or reversal does not fit into the above two options examples of when this might occur include if the customer sends back the incorrect item to the one lodged or the customer has lodged more than what was actually sent back advanced decline options advanced decline reasons are more intricate and specific decline reasons which will often not be used as much as the general decline options different communications are sent to customers based on the advanced decline option selected to better cater to their scenario below are outlines of each advanced decline reason and explains in what context it should be selected canceled this decline reason should be used when a customer has requested to cancel their refund this could occur if the customer has previously lodged a return and has now decided they'd like to keep their items double refund this decline reason should be selected in the instance that a refund was issued to a customer twice this could occur if both the retailer and refundid paid the customer a refund for the same return