Custom Resolution

outline custom resolutions enable you to offer personalized return choices to your customers, which go beyond the standard return options, such as exchanges, credit notes, etc please note that handling custom resolutions requires manual intervention refundid will not make any changes to your ecommerce platform once the process is complete what sets apart a custom resolution from a standard refund? creating a custom resolution follows the same steps as creating a standard solution, as explained on the previous page the key difference lies in the fact that a custom resolution allows you to offer any alternative return option you wish to offer to customers, but requires manual execution of that chosen solution with a custom resolution, info like shipping status, package receipt, and refund processing won't be updated automatically from your ecommerce platform instead, these actions will need to be done manually by the retailer