How The Integration Works

outline the shiphero integration is 2 way refundid creates returns in shiphero, and shiphero notifies refundid when your warehouse processes them refundid to shiphero when a customer lodges a return (or when the return shipment goes in transit, depending on your setup), refundid finds the original order in shiphero and creates a return against it the return includes the items and quantities being sent back if a return fails to post, an integration error appears on the return in your dashboard and posting is retried automatically every hour shiphero to refundid when your warehouse team processes the return in shiphero, shiphero sends a return update to refundid the update includes what was received per item quantities received and whether items were restocked refundid matches the items back to the return so it can be processed accordingly