Merchant Portal
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Popular Flows
Shopify Exclusions
3 min
outline shopify users can use order tags, product tags, customer tags, date fulfilled, and date purchased as conditions to enforce a non refundable outcome this allows for a more tailored and accurate implementation of the return policy within the platform before configuring the exclusions for your non refundable items using shopify tags, it's important to ensure that you have applied the appropriate tags within your shopify first you can refer to the guide below to learn how to easily attach tags in shopify to your products, orders and customers setting up shopify tags docid\ ogpqnhw0z 0c xaq3bkjv setting condition select the appropriate tag type ( order tag, product tag, customer tag ) from the drop down menu type in the tag name exactly as it appears on shopify in the provided text box, and click enter to add the tag setting outcome click add outcome and select the ' item not refundable ' option from the drop down menu provided for setting the outcomes select a reason from the second drop down menu that effectively communicates to the customer why the item is non refundable examples of exclusion labels could include 'sale ,' 'final sale,' or 'hygienic reasons ' save your flow to ensure that the non refundable outcome with the chosen exclusion label is applied accurately
