Merchant Portal
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Popular Flows
Increase Return Time
2 min
outline using flows, retailers have the option to stretch the initial return period they have set this proves handy if they wish to allow customers to return their orders after the specified return time, or in special circumstances when the retailer wants to grant more time for returning items when utilizing flows to extend the return time, you have the flexibility to decide whether you want to increase the return period by a certain number of days or extend it until a specific date steps to begin, click on ' add condition ' and pick the condition you want to use for extending the return time then, provide the necessary details based on the chosen condition for example, in the flow below, the retailer wants to increase the return time for all orders fulfilled after december 30, 2023 once you have configured the conditions for the flow, click on the ' add outcome' button select the ' increase return time ' option from the outcomes drop down menu then, decide whether you want to extend the time by a specific number of days or set it to a particular date if you opt for the ' by ' option, simply enter the number of additional days you wish to add this action will extend the existing return time frame by the specified number of days for example, if your original return time is 14 days and you add 7 days, orders meeting the flow condition will have 21 days to return the items if you select the ' to ' option, enter the desired date to which you want to extend the return time this action enables orders that meet the flow condition to be refunded until the specified date click save to preserve your changes
