Standard Refund Resolution

outline all retailers can now provide standard refund resolutions to their customers when approving a standard refund return, the customer will receive a refund issued back to their original payment method this refund will be issued via your ecommerce platform and will not be handled by refundid in any way how to add a standard refund resolution log in to your merchant portal and navigate to the resolutions page click on 'add resolution' and select 'standard refund' from the drop down menu you can adjust the resolution settings in the same way you configure other custom resolutions you will notice that a standard refund option will be visible to you by default feel free to use this resolution instead of making a new one after setting up the standard refund resolution, users can select it when lodging a return upon approval of this type of return through the merchant portal, a standard refund will automatically be created in your ecommerce platform back to the customer's original payment method customers might also receive an email advising them that their refund is on the way directly from you depending on if this has been configured in your store