Standard Returns
Store Credit
Store Credit Resolution
1 min
outline shopify retailers can now provide gift card resolutions to their customers when approving a gift card return, the customer will receive a gift card to use at the shop instead of a refund how to add a gift card resolution? log in to your merchant portal and navigate to the resolutions page click on 'add resolution' and select 'gift card refund' from the drop down menu you can adjust the resolution settings in the same way you configure other custom resolutions after setting up the gift card resolution, users can select it when lodging a return upon approval of this type of return through the merchant portal, a gift card will automatically be created in shopify, and an email containing the gift card details will be sent to the customer
