Post Processing

outline so, you've received your first instant refund! this guide will demonstrate the steps to follow in order to complete the refund process after a refund has been initiated through refundid after accepting if you accept a refund through refundid, the refundid app will process a refund of the items accepted as an “offline refund” this will simulate what would normally happen after a refund without causing any funds to flow back through to the customer the order status will also be updated accordingly after declining if you decline a refund through refundid, nothing will happen to the declined items on bigcommerce the order will remain in its original state meaning if you choose to reverse the decline in the future, you will be able to refund the customer through bigcommerce using your standard returns process