Editing Items In Return

outline the edit item functionality allows retailers to update items in an rma without needing to delete and re lodge the return on behalf of the customer this helps avoid duplicate notifications being sent during the return process you can use this feature to add other items from the order into the rma remove existing items from the rma increase the quantity of a lodged item change the return reason for any lodged item note some external integrations may not currently support item edits if you're unsure whether your integration is compatible with this feature, please contact us at merchant\@refundid com how to edit a return click the "edit return" button located in the top left corner of the return processing pop up the return will enter an editable state at the bottom of the pop up, you’ll be able to add other items from the order to the return remove any existing items in the return adjust quantities or change return reasons once your edits are complete, click save to apply the changes your rma will then be updated with the new items and/or return reasons these changes will be reflected on the customer's return however, there won't be any communications sent to the customer regarding any of these adjustments limitations current limitations for editing returns are below exchanges are unable to be edited instant returns are unable to be edited you can not add items into a return that didn't exist on the original order