Editing Items In Return

outline the editing item functionality makes it easy for retailers to edit the items in an rma without deleting and relodging the return on behalf of the customer this prevents any double ups of communications sent to the customer when a return is lodged this functionality lets you add other items from the order into the rma as well as remove existing items from the rma you can also increase the quantity of a lodged item and change the return reason attached to any lodged item some external integrations currently don't have the ability to pick up on edits if you have any questions regarding if your integrations work with this feature, please reach out to merchant\@refundid com how to edit a return when processing a return, click the edit return button in the top right corner of the popup the return will then enter into an edit state at the bottom of the popup you'll be able to add any other items in the order to the return you can also remove any existing items in the return click save to save the adjusted return your rma will then be updated with the new items and/or return reasons these changes will be reflected on the customers return however there won't be any communications sent to the customer regarding any of these changes