Event Log

outline the event log allows retailers to keep track of the refund process and associated events this option enables retailers to leave comments and follow the recording of events, including approvals, declines, partial declines, double refunds, cancellations, delivery confirmations, restocking, updates to tracking information, lost shipments, and order overrides by using this feature, retailers can have a clear record of what has occurred with a particular refund request, including any pertinent information that may be useful for future reference none of the content left within the event log will be visible to the customer the event log is intended for internal use only how to access click on the specific return you'd like to view scroll down to the bottom of the slideout the event log section will then appear at the very bottom comments team members can leave comments on the event log to keep track of events involved with the return the event log is particularly useful if you'd like to keep a log of any internal notes that are relevant to a return these comments are not visible to the customer images team members can upload images to the event log to help keep track of item quality and note down any visual aspects of the return they'd like to keep track of the image upload feature is particularly useful if a return is flagged for the item being faulty, and you'd like to share an image of the state of the item these images are not visible to the customer notifications there are a variety of notifications that are left on the event log these include processing a return updating a tracking number tracking statuses flagging a return reopening a return any integration errors any refunds issued on upsell revenue charged any time the return is edited (items, resolution, and shipping amount) each notification can be previewed or resent to customers you can also adjust the email you're sending it to if you choose to resend a notification when you resend a notification, all initial attachments will be included