Merchant Portal
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Processing A Return
Event Log
2 min
outline the event log allows retailers to keep track of the refund process and associated events this option enables retailers to leave comments and follow the recording of events, including approvals, declines, partial declines, double refunds, cancellations, delivery confirmations, restocking, updates to tracking information, lost shipments, and order overrides by using this feature, retailers can have a clear record of what has occurred with a particular refund request, including any pertinent information that may be useful for future reference how to access to access the event log, click on the specific refund you'd like to view the event log section will then appear at the bottom of the slideout
