Shipping Reimbursement
2 min
outline when processing an return, you have the option to easily refund shipping costs directly from the merchant portal for instant returns, currently only the return shipping can be reimbursed, whilst for standard returns, it can be both the return and original order shipping how to reimburse shipping costs when processing a return, if the order has shipping to reimbursed, there will be a variety of toggles that can be switched on to issue the necessary reimbursements standard returns when processing a standard return, you'll have up to two seperate toggles depending on where shipping exists on the order in the instance instant returns when processing an instant return, a reimburse shipping toggle will appear above the process button, which can be switched on once turned on, a separate payment will be issued to the customer for the shipment amount this will be paid out to the same payment method attached to the customer's instant return lodgement