Label Generation Methods

auto purchase shipping outline refundid's auto purchase shipping label feature removes the ability for a customer to organise return shipping externally and automatically purchases a label on behalf of the customer when going through the refundid flow this flow ensures all returns being received by the retailer contain the same type of return shipping label and will make refundid returns easier to identify this feature requires your own carrier account to be connected up to refundid see shipper integrations docid\ keeupxgshrqwwnrihm8b for more details how it works the customer begins the refundid flow and selects items they wish to return once the customer clicks continue, they're displayed a summary page the summary page will display item(s) selected and return reasons account refund is being deposited into shipping cost final refund amount the customer clicks continue and the process is complete the label is then generated and the customer will use the created label to send their order back to you how is this different? the standard refundid flow provides the customer with the option to either purchase their label through refundid or provide their own proof of return shipment this allows for flexibility in the instance that the shipping options are not available for the customer it can also be utilised in the instance that the retailer sends a return label in the order received by the customer by switching to the auto purchase shipping label flow, all returns will be received back with the same return shipment label reusing shipping outline when customers lodge multiple returns within a 3 day period, this feature will allow a prompt to be displayed to the customer asking them if they'd like to reuse their previous return shipping method and ship both returns back together this will then apply the same slip/tracking number to both returns and can be an eco friendly option for customers who are making multiple returns how it works the customer begins the refundid flow and selects items they wish to return upon the customer clicking next, if the customer has previously lodged a return with refundid within the last 3 days, they're displayed with an option to either reuse their return shipping or organize another form of shipment if the customer opts in to reuse their return shipping, the refundid flow is finished and the customer is displayed on the final page if the customer doesn't opt in to reuse their return shipping, they progress through the refundid flow as they normally would this next step is defined by how you've set up your flow for customers physical return slips outline the physical return slips feature allows a return slip to be generated for customers when a shipping label is generated a return slip is a piece of paper that outlines the customer's name, order number, rma id, and items being returned and is sometimes used by retailers to track returns when a return is going through multiple parts of the business how it works when a return label is generated, a return slip is generated beside it on the same sheet of paper this ensures that excess paper isn't used when this feature is enabled and allows the customer to easily print it off and separate the return label and return slip from each other on the return slip, the customer will be prompted to place it within their return so your team can use it once the return is received and processed auspost 2d barcode customers who choose to ship back their return with auspost can now receive a qr code for their return shipping label once a refund is successfully processed, customers can click the "download label" button on the refund success page or on their customer dashboard they will be directed to a new page where they can choose to either print the label or receive a qr code if they click print the label, the label will download as usual if they click receive a barcode , it’ll move to the next page upon clicking the download button, this will download the 2d barcode into a pdf format as we do with the label additionally, the refund success email and a text message will also include the 2d barcode customers can also click on a hyperlink to find eligible australia post locations this feature is exclusive to australia post customers steps if you're an australia post customer, you can now receive a qr code for your return shipping label here's a step by step guide on how to use this feature purchase your auspost shipping label as usual once your refund has been processed successfully, you will be directed to a refund success page on this page, click the "download label" button a new page will appear with two options "print the label" or "receive a qr code " if you want to receive a qr code, click on that option the page will refresh and display the qr code, which you can download by clicking the "download" button the 2d barcode will be downloaded in a pdf format, just like your shipping label if you want to find an eligible australia post location, click on the hyperlinked text, which will take you to the australia post website additionally, the 2d barcode will be included in the refund success email that you receive, and we'll also send it to you in a text message and that's it! you now have the option to receive a qr code for your return shipping label when you purchase auspost