Notifications

outline the notifications section allows you to configure and manage the emails sent to customers during the standard return process each resolution type you add can have its own set of notifications to enable or disable a notification, simply toggle the switch on the right hand side notifications available return lodged sent when a return request is submitted includes a breakdown of the items lodged and the return label (if applicable) return in review sent when a return enters the in review state and is awaiting retailer approval before next steps are provided to the customer return delivered & awaiting inspection sent when the returned items have arrived at the warehouse but are still pending inspection return approved sent once the return is accepted and the requested resolution has been processed back to the customer return declined sent when a return request is declined or cancelled the email will outline the next steps add tracking reminder a reminder email prompting the customer to upload their tracking number if it has not yet been attached to the return cancellation inquiry if auto cancellation is enabled, this email notifies the customer that their return will be cancelled shortly unless action is taken the content on all of these emails can be customised head to the emails docid\ oowvqtv2wup6bgz7i0oxw section to learn more