Notifications

outline the notifications section allows you to configure and oversee the emails sent to customers throughout the process of lodging a standard return you can manage notifications for each added resolution individually to enable or disable any of the notifications, just toggle the switch on the right refund lodged this email is dispatched when a refund request is submitted and contains a breakdown of the lodged items, along with the return label, if applicable return delivered this email is sent when the returned items have reached the warehouse and are awaiting inspection refund approved the refund has been accepted and is now en route back to the customer refund declined the refund request has been denied, and the customer should get in touch with the retailer to discuss the next steps